SHOECART SDN BHD
Registration No. 202601025057 (1687154-T)
Welcome to SHOECART SDN BHD. By accessing our website, browsing our products, placing an order, or using our services, you agree to the following Terms & Conditions. Please read them carefully before completing a purchase.
General
These Terms & Conditions apply to all visitors, customers, and users of the SHOECART SDN BHD website and services.
We may update these terms from time to time to reflect changes in our business, website, services, or applicable requirements. The latest version published on our website will apply.
Product Information
We make reasonable efforts to ensure that product descriptions, sizes, colours, images, materials, and other information are presented as accurately as possible.
Actual colours may vary slightly depending on photography, lighting, and your device display. Minor variations in appearance, finish, or packaging may also occur.
Customers should review product details and available sizing information carefully before placing an order.
Sizing and Fit
Shoe sizing and fit may vary between designs, materials, and manufacturers.
Any size guide provided is intended as a general reference only. Customers are encouraged to check the relevant measurements before purchasing.
SHOECART SDN BHD cannot guarantee that every size will fit every customer in the same way.
Product Availability
All products are subject to availability.
An item shown on our website may become unavailable due to stock changes, high demand, technical delays, or other operational reasons.
If an item becomes unavailable after an order is placed, we will contact the customer and provide an appropriate resolution.
Pricing
We aim to ensure that all prices displayed on our website are accurate.
Prices may change without prior notice unless an order has already been confirmed. In the event of an obvious pricing, typographical, or system error, we reserve the right to correct the information and cancel or amend the affected order where appropriate.
Any applicable shipping charges or additional fees will be shown or communicated before the order is completed.
Orders
Placing an order does not automatically mean that it has been accepted.
Orders may be subject to payment confirmation, product availability, delivery verification, fraud-prevention checks, or other reasonable review before acceptance.
We reserve the right to decline or cancel an order where necessary, including in cases of payment issues, suspected fraud, incorrect information, stock unavailability, or technical errors.
Payment
Payment must be made using the payment methods available on our website or otherwise accepted by SHOECART SDN BHD.
Orders may not be processed or dispatched until payment has been successfully received and verified.
Payments processed through third-party providers may also be subject to the terms and conditions of those providers.
Shipping and Delivery
Shipping and delivery are handled in accordance with our Shipping Policy.
Delivery times are estimates and may vary because of courier delays, weather, public holidays, high order volumes, incorrect delivery information, or other circumstances outside our reasonable control.
Customers are responsible for providing accurate and complete shipping information.
Cancellations
Cancellation requests are handled in accordance with our Cancellation Policy.
Customers should contact us as soon as possible if they wish to cancel an order. Once an order has already been processed, packed, or dispatched, cancellation may no longer be possible.
Returns, Exchanges and Refunds
Any return, exchange, or refund will be subject to the applicable policy and the condition of the product.
Where returns are accepted, footwear should generally be returned unworn, unused, and in its original condition together with the original box, packaging, tags, and accessories where applicable.
Products showing signs of wear, damage, dirt, alteration, or use may not be eligible for return or exchange, except where required by applicable law.
Customers should try footwear on a clean indoor surface before deciding whether to keep the item.
Promotional and Sale Items
Promotional, discounted, clearance, or special-sale items may be subject to different conditions regarding returns, exchanges, cancellations, or refunds.
Any specific restrictions will be stated where relevant.
Promotional codes, discounts, or offers cannot normally be combined unless expressly stated.
Incorrect or Defective Products
Customers should inspect their order after delivery.
If you receive an incorrect item or believe a product is defective or damaged upon arrival, please contact us as soon as reasonably possible and provide the relevant order details.
We may request photographs, videos, packaging, or other information to help us review the issue.
Care and Use
Customers are responsible for using and caring for footwear appropriately.
Normal wear and tear, improper storage, incorrect cleaning, exposure to unsuitable conditions, accidental damage, or misuse are not generally considered product defects.
Product lifespan may vary depending on frequency of use, walking conditions, materials, and individual care.
Website Use
You agree not to use our website for unlawful, fraudulent, harmful, or abusive purposes.
You must not attempt to gain unauthorised access to the website, interfere with its operation, introduce malicious software, or misuse any website features.
We may restrict access where we reasonably believe the website or services are being misused.
Intellectual Property
Content on our website, including our company name, branding, text, graphics, layouts, photographs, and other materials, may be owned by SHOECART SDN BHD or used with appropriate permission.
Such content may not be copied, reproduced, distributed, republished, or commercially used without permission, except where permitted by law.
Third-Party Services
Our website may use third-party services such as payment providers, courier companies, analytics platforms, social media services, or external websites.
SHOECART SDN BHD is not responsible for the separate terms, privacy practices, content, or availability of third-party services that we do not control.
Limitation of Liability
To the extent permitted by applicable law, SHOECART SDN BHD will not be responsible for indirect, incidental, or consequential losses arising from the use of our website, delivery delays outside our reasonable control, misuse of products, or reliance on information beyond its intended purpose.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liabilities that cannot lawfully be excluded.
Privacy
Personal information collected through our website, enquiries, and transactions will be handled in accordance with our Privacy Policy and applicable personal data requirements.
Governing Law
These Terms & Conditions are governed by the applicable laws of Malaysia.
Any dispute relating to the use of our website, products, or services will be handled in accordance with Malaysian law and the jurisdiction of the relevant Malaysian courts.
Contact Us
For questions regarding these Terms & Conditions, please contact:
SHOECART SDN BHD
Registration No. 202601025057 (1687154-T)
9, Gat Jalan Prangin, 10300 George Town, Pulau Pinang, Malaysia.
Email: shoecart-sb@outlook.com