SHOECART SDN BHD
Registration No. 202601025057 (1687154-T)
At SHOECART SDN BHD, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when cancellation requests may be accepted and how they are handled.
Before Order Processing
If you wish to cancel an order, please contact us as soon as possible after placing it.
Cancellation requests submitted before the order has been processed, packed, or prepared for shipment may be accepted, subject to the status of the order.
After Payment
Once payment has been successfully completed, your order may enter processing immediately.
We will make reasonable efforts to accommodate cancellation requests, but approval is not guaranteed once processing has started.
If the order has already been packed, handed to a courier, or otherwise prepared for fulfilment, cancellation may no longer be possible.
After Dispatch
Orders that have already been dispatched cannot normally be cancelled.
If you no longer wish to keep the product after delivery, any available return, exchange, or refund option will be subject to the applicable return and refund terms of SHOECART SDN BHD.
Promotional and Clearance Items
Certain promotional, clearance, discounted, or limited-availability items may have different cancellation conditions.
Where specific terms apply, they will be communicated on the product page, during checkout, or before the order is confirmed.
Refunds for Approved Cancellations
If a cancellation is approved and payment has already been received, any eligible refund will generally be returned through the original payment method where possible.
Refund processing times may vary depending on the bank, card issuer, payment gateway, or payment method used.
Any non-refundable transaction fees or other charges already incurred may be deducted where applicable and permitted.
Orders Cancelled by SHOECART SDN BHD
We reserve the right to cancel an order where necessary, including situations involving:
- Product unavailability
- Payment failure or verification issues
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incomplete customer information
- Operational or technical errors
If we cancel a paid order, the customer will be informed and any applicable refund will be processed accordingly.
How to Request a Cancellation
To request an order cancellation, please contact us promptly and provide your name, order details, and reason for cancellation.
SHOECART SDN BHD
Registration No. 202601025057 (1687154-T)
9, Gat Jalan Prangin, 10300 George Town, Pulau Pinang, Malaysia.
Email: shoecart-sb@outlook.com
Submitting a cancellation request does not automatically confirm that the order has been cancelled. We will review the order status and confirm whether the request can be approved.