SHOECART SDN BHD
Registration No. 202601025057 (1687154-T)
At SHOECART SDN BHD, we aim to provide a smooth and reliable delivery experience for every order. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders will be processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, payment verification, weekends, public holidays, or other operational circumstances.
Customers are responsible for ensuring that all delivery information provided during checkout is complete and accurate.
Delivery Within Malaysia
We currently provide delivery within Malaysia through selected courier and logistics partners.
Estimated delivery times may vary depending on your location, courier operations, public holidays, weather conditions, and other circumstances beyond our control.
Any delivery timeframe provided is an estimate and should not be treated as a guaranteed delivery date.
Shipping Charges
Shipping charges, where applicable, will be displayed during checkout or communicated before your order is confirmed.
From time to time, we may offer complimentary shipping or promotional delivery arrangements. Any relevant terms will be stated during the promotion.
Order Tracking
Where tracking is available, customers may receive tracking information after the order has been dispatched.
Please allow some time for the courier system to update after your parcel has been collected.
Packaging
We take reasonable care to package footwear and related items securely before shipment.
Products may be shipped in their original product box together with suitable outer packaging where appropriate.
Incorrect Delivery Information
Customers should carefully review their name, phone number, address, postcode, and other delivery details before confirming an order.
SHOECART SDN BHD will not be responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete information provided by the customer.
If you notice an error after placing your order, please contact us as soon as possible. We will try to assist before the parcel is dispatched.
Failed Delivery Attempts
If the courier is unable to complete delivery, the parcel may be held for collection, returned to a courier facility, or returned to us.
Additional shipping fees may apply if a parcel needs to be shipped again due to an unsuccessful delivery caused by incorrect information or failure to receive the parcel.
Delivery Delays
Although we aim to dispatch and deliver orders promptly, delays may occasionally occur because of high order volumes, courier disruptions, severe weather, public holidays, operational issues, or other circumstances outside our reasonable control.
We will provide reasonable assistance where possible if there is a significant delivery issue.
Lost or Damaged Parcels
If your parcel appears to be lost, damaged, or tampered with during transit, please contact us as soon as possible.
Customers may be asked to provide photographs of the parcel, packaging, shipping label, and product so that we can review the situation and assist with any courier investigation.
Please keep all original packaging until the matter has been resolved.
International Shipping
International shipping availability may vary.
Where international delivery is available, customers may be responsible for customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
International deliveries may also require additional processing and transit time.
Changes to Shipping Address
Once an order has been dispatched, we may not be able to change the delivery address.
Any requested change after dispatch will depend on the courier’s policies and may involve additional charges.
Contact Us
For questions about shipping, tracking, or delivery, please contact:
SHOECART SDN BHD
Registration No. 202601025057 (1687154-T)
9, Gat Jalan Prangin, 10300 George Town, Pulau Pinang, Malaysia.
Email: shoecart-sb@outlook.com